Purchase Policy & Terms of Use


It is important that our users read carefully our acquisition policy and the terms of use of our website www.artdzign.com which offers them authentic, original and unique pieces of art.

1- Objectives

The objectives of our acquisition policy and our terms of use are to achieve your satisfaction by providing you with a fast, efficient and safe navigation, to enable you to access, consult, compare, choose, buy and return artdzign products simply and quickly, with clear and concise procedures.

 2- Acquisition policy

All the users will be able to buy the products presented in artdzign, but their purchase cannot be divided in several payments.

Purchases can, among other means of payment, be made by credit card at the rate of one card per purchase and on the condition that the card is in your name (not in the name of a third party). If declined, you may use another card or other form of payment.

artdzign.com reserves the right to refuse or limit any purchase order without the obligation to specify or explain its reasons. In doing so, we will notify the customer via email.

For each purchase an invoice will be issued by Artdzign (the company name of artdzign.com) in the name of the beneficiary, in which the tax (ITBIS for local purchases) and shipping costs (for international purchases) will be duly detailed at the end of the transaction.

The cost of shipping and handling varies according to the destination.

The only cost that would not be included (for large orders only) is customs clearance at destination, and local taxes if applicable.

You can only purchase artdzign.com products through the payment methods described below.

3- Methods of payment

  • Paypal
  • Bank deposits or transfers
  • Gift Certificates “Gift Card” from artdzign.com

These forms of payment require verification and authorization.

artdzign.com will always send you an email informing you as soon as possible of the status of your purchase request (approved/rejected).

If it is approved, the dispatching process will start immediately.

We try to corroborate at all times the identity of the cardholder following our security protocol, and if it has been properly complied with, we are not responsible if the transaction turns out to be fraudulent.

artdzign.com and its parent company AW Gallery Project srl dissociate themselves from any fraudulent use and handling of the credit cards used to purchase their products (stolen, cloned…etc.), once payment authorization has been obtained from their issuing banks.

4- Warranty

artdzign.com guarantees the origin and authenticity of every single piece of art available on its website.

To know the origin of a specific piece, the client can read its online file, and go to our guarantee policy by “clicking ” here.

5- Gift certificates “Gift cards

Gift certificates will not be redeemed for cash, but only applicable to a purchase in the inventory of artdzign.com

The information related to them is placed within the client panel.

The client will be able to use their certificate partially or totally to make their purchases, without an expiration date or time limit.

To learn more about the subject visit the subpage of gift certificates.

6- News letter

The world of art is evolving rapidly, we recommend you to subscribe to our newsletter to be informed about news, artistic events, new works and their critics, special offers and seasonal promotions.

Your mail will be used only for the purposes described above, will not be sold or given to third parties, or used for purposes other than those to which you have voluntarily agreed.

You may unsubscribe from our newsletter at any time.

7- Offers and promotions

Several times a year, artdzign.com makes offers and promotions, limited in time and available online via our website, valid while supplies last.

In order to receive such offers and promotions, we recommend that you sign up for our newsletter.

We do not carry out auctions to the highest bidder as in other online sales sites, in our pages each product has its price clearly indicated.

For an important purchase adding a great quantity of products, please contact us to the mail sales@artdzign.com to know the conditions of wholesale sale.

8- Unavailability – inaccuracies

artdzign.com is an online art gallery, in which no product for sale is identical to the other: Promoting and selling “art pieces” includes that each one is unique.

All products present on our site are original, authenticated, and signed by their author (the artist).

Because of these intrinsic characteristics, we cannot guarantee the availability of a product until we receive your purchase request. To obliterate this problem, our inventory is updated several times a day.

In some of our products, for example, the HA (Home Accessories) line of the 3R-elements workshop, we have available its complete inventory in three types of colors for immediate dispatch (the delivered piece will have the same dimensions, but will differ slightly in its colors and assembly to its illustration in our pages).

Again, none of our products are identical to the others. They are all original and unique, and the photographs on our pages are for information purposes only, to help you choose your product.

Most of them come with their photographs (made by the artist their author), but promoting a wide range of works, made in different techniques, from different culture and origins, artdzign.com will not be responsible for the (slight) inaccuracies that may exist between their dimension and real appearance with respect to their illustration on our page.

You can always send us an email to sales@artdzign.com to inform you precisely about the availability in the category, type, finish and finishing of the desired product.

For the products that are not photographed, please also send us an email to propose an alternative.

Your satisfaction is our priority, if the purchased piece does not meet your expectations, you can return it or ask for an exchange within the agreed period, based on our return and exchange policy.

Occasionally there may be information on our website that contains typographical errors, inaccuracies, omissions or outdated information, relating to availability, price, photographs or product descriptions.

artdzign.com reserves the right to correct any errors, inaccuracies or omissions and make changes to the information and photographs on our pages at any time without notice.

9- Delivery of the product

There is no minimum purchase amount for delivery.

The transport and delivery of your purchase is free within the Dominican Republic, in 48h for Santo Domingo and Santiago, and five labour days for all other destinations.

The international transport is mainly insured by the largest “Courier” companies in the world, its cost varying according to the final destination and type of delivery.

To know the costs of our international delivery you can read our Frequently Asked Questions about transportation costs.

All “Courier” shipments with a volumetric weight (CBM) of less than half cubic meter have no additional charges upon delivery, all having been included and paid at the time of purchase.

For “Freight” shipments type, with a volumetric weight (CBM) of half cubic meter and over, the two costs not included in the shipment, and on the buyer’s charge, are Customs clearance at destination border, and local taxes if applicable.

Delivery is made to the person who bought the products (or their representatives), by presenting their identity card, corresponding to the data provided at the time of purchase.

Before taking your purchase, the carrier will contact the buyer by phone or by mail to coordinate the delivery.

The delivery process may be documented by the photo of the recipient and their identity card, and photos of the product outside its box to show its condition at the time of delivery.

We are not responsible for failure to meet the delivery deadline due to circumstances beyond our control (absence of the recipient, force majeure, etc.). If such circumstances occur, the buyer will be notified before the next attempt.

10- Return and exchange policy

Returns and exchanges are possible on a per-piece basis (not per order), and apply to individual pieces with a net value of less than US$500.00, giving the customer one week after delivery to notify artdzign.com of his decision.

We do not accept claims after this period.

For exact terms and conditions regarding exchanges and warranties, please read our  Return and exchange policy.

11- User Privacy and Security Policy

All private information of the buyer, provided from registration to completion of purchase, will be handled with strict confidentiality.

artdzign.com has a Security Certificate issued by a prestigious cybersecurity company, guaranteeing that the user’s data travels encrypted, and seeking to avoid the intervention of third parties in the purchase process.

Please note that we do not request personal information by e-mail but via our website. If you forget your password you must send your request to the same and you will receive an email with the steps to reset it.

Please never provide personal information regarding passwords, payment methods… etc. by email.

artdzign.com is not responsible for the mistakes of its users (negligence when using the services, in the handling of their private information…etc.), nor for the losses caused by capture errors, misuse, unauthorized access to accounts (such as unattended computer in the middle of an online session and/or any security breach by the user himself).

To learn more about how we handle your privacy click on our Privacy Policy.

 12- Exclusive Rights

All information, images, logos, buttons, graphics, headers, footers, logos, trade names, codes and software are the exclusive property of artdzign.com and AW Gallery Project srl, and may not be used or reproduced without their written permission. All infringements will be punished by law.

It is also strictly forbidden to use, modify, distort, reproduce, plagiarize, distribute, print, transmit, display or reproduce any commercial logos, photographs, or other distinctive material contained and displayed on artdzign.com and all its subpages without your written consent or that of AW Gallery Project srl. All violations will be equally punished by law.

 13- Acceptance of the Acquisition Policy and Terms of Use

Browsing and/or requesting a product and/or a service on the pages of artdzign.com constitutes a legal agreement between the user, artdzign.com and AW Gallery Project srl, that the user has read and accepted their Acquisition Policy and Terms of Use.

If the user does not agree with said policy and terms, he must refrain from browsing and ordering products from the artdzign.com

14- Contact

Customer service hours are Monday through Friday from 9 to 5PM and Saturday from 9 to 12PM (East Atlantic Time), by phone at +1 809 399 9688, and by our live chat.

Outside of these hours you can contact us by filling out the online contact form, or write to us with your questions, suggestions, complaints or comments atsoporte@artdzign.com

We will answer you as soon as possible. Also remember that you can access our help center at any time to learn more about www.artdzign.com